Lagos Online Shopping: 5 Golden Rules to Avoid “What I Ordered vs What I Got”

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Online Shopping are taking the forefront in Lagos. Almost every successful Brand in the City of Gold now has a very active social media presence. In Lagos today, you no longer need to go to the market to get your basic necessities. Electrical gadgets, foodstuff and groceries, interior decoration props all now have digital platforms where you can place orders from the comfort of your home.

But with this new wave of convenience comes a serious risk. The “What I ordered vs What I got” experience is now a familiar story for many. To avoid falling into that trap, here are 5 golden rules you must never compromise when shopping online in Lagos:

1. Verify the Vendor Thoroughly

Before spending a kobo, take time to investigate the vendor’s credibility. Check their social media activity, how long they've been active, whether they respond to comments, and how they interact with customers. Look out for tagged customer photos and video testimonials. If their page has little or no customer engagement, or comments are limited or turned off, proceed with caution. You can also do a quick Google search or check forums like Nairaland for reviews. Lagos is loud, if someone has been scammed, chances are they've talked about it.

2. Always Request Real-Time Photos or Videos

Professional product photos can be deceiving. Before you place an order, ask the seller to send you a current photo or video of the exact item in their possession. This reduces your chances of receiving something substandard or completely different from what was advertised. If they avoid or ignore this request, take that as a major red flag. Reputable vendors will gladly show proof of the item in real time.

3. Use Only Secure and Traceable Payment Channels

Never send money to random personal accounts, especially if it’s your first transaction with that vendor. Use payment methods that offer some form of protection or record (e.g., bank transfers with payment receipts, payment platforms like Paystack, or platforms that offer escrow services). Always request a payment confirmation or receipt immediately after you pay. If a vendor insists on urgency and pressures you to pay quickly, that’s another warning sign. Lagos is full of smooth-talking scammers, don’t be their next victim.

4. Understand the Return and Refund Policy

Before clicking Pay, ask detailed questions about the vendor’s return and refund policy. What happens if the item arrives damaged? Can you get a replacement or refund? Some vendors boldly state "No refunds, no exchanges", be sure you’re comfortable with that before proceeding. A legitimate business should have a clear, fair policy in place. Don't wait until there’s a problem to find out that you're stuck with a product you hate.

5. Opt for Payment on Delivery (POD) Where Possible

One of the best ways to protect yourself as an online shopper in Lagos is to go for Payment on Delivery. This gives you a chance to physically inspect the product before parting with your money. While not every vendor offers this option, it’s worth prioritizing, especially for high-value purchases or if you're buying from a vendor for the first time. If a vendor offers POD only in select areas, consider using a trusted third-party delivery agent who can verify the product for you.

Lagos online shopping has Changed the way we buy, bringing convenience to our doorsteps. But it’s not a lawless space. As a buyer, the responsibility to shop smart lies with you. These five golden rules are your safety net follow them and you’ll enjoy the ease of online shopping without falling victim to deceitful vendors.